FAQs

Return Policy
Payment Policy
Shipping / Delivery
Industry Standards on Orders

How do I determine the size box I need?

If you already have a rigid box that you want us to re-create, we will need the inside dimensions of the base (length, width and depth) and the depth of the cover you have, if any.
If you are starting from scratch and need custom packaging, we need the overall dimensions of the item(s) you are going to package and we, with your input, will design a package that gives you the performance and appearance you desire.

How do I determine what board thickness I need for my product?

Take into consideration the weight and fragility of your product, and if you will be using an interior insert or protective packaging inside the box. The most common caliper (thickness) of board is .040 point. If you have a heavy weight product, .060 or .080 point board would be a better choice. If you are unsure, we can make a recommendation and furnish samples of different board thicknesses available.

Can I supply the box wrap for my project? Are there any material restrictions?

Friend Box uses many different materials for box wrap, some of which are text weight papers, cloth, and imitation leather and suede. The materials can not have any coating on the back of the sheet so it adheres properly and smoothly to the chipboard. We will provide you with the sheet sizes and quantity needed. If we are unfamiliar with the material you would like to use, we will require a small amount for a test run. If a printed wrap has film lamination on it, we require nylon lay-flat film lam.

What types of files are required for my artwork?

The files should be in illustrator or pdf format, and to your desired size. Files for stamping dies must be in black outline, not in color. Multi color stamping dies must have an art file for each separate color. Friend Box can supply a template to you or your artist to place your art on if needed.

Return Policy:

All returns or claims must be made within 30 days from receipt of order.
All returns are subject to inspection and Friend Box Company approval
All returns on stock items are subject to a $50.00 restocking fee and must be shipped prepaid freight.

Payment Policy:

Credit Cards: We accept VISA, American Express and MasterCard.
House Account: To open an account you must fill out a credit application and provide us with 3 credit references and one bank reference along with a copy of your tax exempt certificate if applicable. Friend Box Company terms are 1% 10, net 30.
COD/ Checks In Advanced: Contact a sales representative for shipping/freight charges, item cost and sales tax if applicable at 1-978-774-0240.

Industry Standards on Orders: On all orders we reserve the right to ship and bill in excess of 10% over or under quantity ordered.